Caspian Energy (CE): As Estonia transitions toward ‘invisible’ proactive government services, how is your Ministry utilizing Artificial Intelligence to further personalize the e-state experience for citizens and businesses?
Liisa-Ly Pakosta, Minister of Justice and Digital Affairs of the Republic of Estonia: Our goal is to shift from a reactive state to a proactive, or ‘invisible,’ state. Citizens shouldn’t have to seek out the government; instead, the government should be there the moment a person needs assistance—whether it’s the birth of a child, starting a company, or retiring. Artificial Intelligence plays a critical role in achieving this. We are developing a national network of virtual assistants called Bürokratt. It is not just a chatbot, but an interoperable ecosystem that allows people to access public services via voice commands or chat from a single point of entry. AI helps us analyze data (while strictly maintaining privacy) to offer services proactively—for example, automatically paying family benefits without an application. Our vision is that bureaucracy should be left to machines, so people can focus on the joy of living.
Please login or subscribe to read the full article.
Login / Subscribe